LEGAL

PlantStacks — Refund & Cancellation Policy

Last updated: 17 June 2026 · Version 2.0 (US / North Carolina)

This policy explains trials, cancellation, renewals, and refunds for PlantStacks subscriptions sold by PlantStacks LLC. It forms part of the Terms of Service.

1. Free trial

Every plan can be evaluated with a 30-day free trial — no payment card required. You only pay if you choose to subscribe. Because we offer a full free trial, our refund terms are simple (below).

2. Billing and renewals

  • Subscriptions are billed in advance, monthly or annually, via Stripe, and **renew

    • automatically** until cancelled.

  • We email a reminder before every annual renewal.
  • Upgrades take effect immediately and are prorated; downgrades take effect at the next renewal.

3. Cancellation

  • You can cancel at any time, self-serve, from the customer billing portal (or by emailing

    • support@plantstacks.com).

  • Cancellation stops the next renewal. Your subscription stays active until the end of the current

    • paid period; after that, optional features deactivate while your data and core install remain intact.

4. Refunds

  • Because a free 30-day trial is provided, fees are generally non-refundable, including for

    • partial billing periods, except as required by applicable law or as set out below.

  • If you were charged in error, or the Service materially failed to perform as described and we

    • cannot resolve it, contact us within 14 days of the charge and we will review a refund in good faith.

  • Approved refunds are issued to the original payment method via Stripe.

5. Taxes

Refunds, where given, are of the fees paid; applicable sales/use taxes are handled per the original transaction.

6. Contact

Billing questions and refund requests: support@plantstacks.com.

_Template, not legal advice. US consumer-protection rules vary by state — have a North Carolina attorney confirm your final wording._

Document version: refunds-139b972c